Visitor Centre Volunteer (Hickling Broad)

We are particularly looking for volunteers to cover Saturdays and Sundays, and for volunteers who can cover shifts at short notice, but all applications are welcome.

Purpose of your role

To welcome visitors to our visitor centre, providing excellent visitor care. Helping with all visitor centre duties, including sales and promoting membership.

Type of work you will be involved with

• Providing an enthusiastic and warm welcome to all visitors as an ambassador of NWT
• Actively promoting and completing sales of NWT membership, to include gift aid and direct debit
• Dealing with sales transactions including operating the till and credit card machine
• Responding to telephone queries.
• Actively ensuring the visitor centre is clean and welcoming at all times
• Engaging with visitors and helping them make the most of their visit, including what can be seen on the reserve today and other NWT reserves to visit
• Checking deliveries, pricing, re-stocking displays, assisting with stock takes
• Other duties as instructed by the Centre Manager or Visitor Centre Assistant

Skills and abilities you will be using in your role

• Friendly, enthusiastic and welcoming personality
• Customer service skills & confidence to actively sell NWT membership and goods
• Love of wildlife and wild places
• Numerate and able to keep accurate records and use the till (training will be provided)
• Reliable time keeper
• The ability to work as part of a team and on your own initiative
• Ability to multi-task at peak times
• Ability to communicate on a professional level with members of the public of all ages & professional bodies (e.g. Broads Authority, School Teachers, etc.)